Returns & Warranty

  • For all returns please contact our team at and we’ll work with you to get return label details sorted.
  • Returns must arrive in new condition to receive a refund - no scratches, scuffs, dirt, etc. Returned items must be properly packaged with the original box, product tags, labels and packing materials to avoid damage, as originally received.
  • For faulty, incorrectly supplied or damaged items, original and return shipping fees will be covered by 1800 SEND IT, Australia.
  • For returns made within your 30-day love it or leave it guarantee, return shipping fees will be covered by the purchaser and must be received in our warehouse within the 30day period from the date of receipt.
  • Warranty applies to all 1800 SEND IT manufactured parts from date of purchase
  • For warranties, please email us at and we will issue you with a warranty form. Contact must be made within the products warranty period commencing from the date of successful receipt.
  • Any refunds processed on items purchased on sale or at a discounted rate will only ever be refunded at the rate purchased.
  • Please allow up to 5 days for 1800 SEND IT, Australia to process returns.

5 Year Warranty on Patrol Bikes

If anything goes wrong under normal usage, we have you 100% covered and taken care of. Well, as long as it's not from neglect or carelessness.