Shipping & Delivery

We want to take the hassle out of purchasing online.

Orders out within 48hours

If its in stock, we’ll ship it straight out

We are all about the 1800 SEND IT Experience so from our end, if the bike is in stock we will always attempt to get it moving within 48hours. If there is going to be any issue with this, we’ll let you know in advance.

Items are in stock unless the item is noted as a “Pre-Order” item in which case we’ll advise on lead times for these items or is “Out of Stock” in which case the item is unavailable. We are human; sometimes items will be out of stock or go askew. If we hit a snag with your order, please get in contact immediately we will always ensure we work with you to fix it.

If you need something sooner, just give us a call. Once you buy with 1800 SEND IT, you are part of the team so we we’ll always do our best to make it happen

Delivery Time frames

What to expect once it leaves our hands

We mainly utilize courier services as we are generally talking about bulky items. And will keep in contact with you on delivery time frames as this will depend on where you are located.

Items dispatch from our warehouse in Melbourne (watch this space, we’ll be looking to house in major cities across AUS soon). Once item is shipped, we’ll update you with tracking details.

Patrol Bicycles Australia will not accept accountability for ANY lost, damaged or stolen orders.

More Info – Shout Out

Got more Questions, Need Answers

If you have any questions, comments or queries please feel free to contact us at

1800 736 348 from Monday to Friday: 9am-5pm (EST)